Refund & Returns Policy

This Refund and Returns Policy applies to all purchases made through the Baya Wear website.

Contact Information

For questions about returns and refunds, please contact our customer service via:

Customers in United States have the right to cancel their purchase and return the product within 30 days of the delivery date.

Note: We do not offer exchanges. Please request a return and place a new order instead.

Notify Us: To initiate a return, email our customer service at help@bayawear.com with your order number and the reason for your return.
Authorization: After reviewing your request, our team will provide you with detailed instructions on how to mail the item back. Returned items must be in their original condition: unworn, unwashed, and with all tags attached. Customers are responsible for arranging and covering the cost of their own return shipping in cases of a change of mind.

For Defective Products: Returns are free of charge when the item is damaged, defective, or incorrect.
For Change of Mind: Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse.

Change of Mind: Items must be in their original condition: unworn, unwashed, and with all tags attached.
Defective Goods: If the product is defective or damaged, contact us, and we will cover return shipping costs and provide a replacement or refund.
Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.
Non-Delivery: If your order hasn't arrived, contact us to initiate a courier investigation. If unresolved, we'll issue a refund or replacement.
Order Cancellation: Orders can be cancelled before shipment. If shipped, the return process applies.

Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.
Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.
Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.
Refund method: Refund to original payment method.

No Restocking Fee: Baya Wear does not charge a restocking fee for any returns.

The following items cannot be returned: