Return and refund policy

At Baya Wear, we want you to be happy with your purchase. If something isn't right, this policy explains how returns, refunds, exchanges, and order cancellations work.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

We accept returns for both:

  • Defective or damaged products
  • Incorrect products, sizes, or colors
  • Wrong-size purchases
  • Change-of-mind returns
  • Products that do not fit as expected

To qualify for a return, the item must:

  • Be unworn and unwashed
  • Have all original tags attached
  • Be returned in its original packaging
  • Include your order number or proof of purchase

2. How to Start a Return

To request a return:

  • Email help@bayawear.com within 30 days of receiving your order.
  • Include your order number, the item you want to return, and the reason for the return.
  • If the item is damaged, defective, or incorrect, please include clear photos of the product, packaging, and shipping label.
  • We will respond within 1 business day with return instructions and the applicable return address.
  • Pack the product securely with its original packaging and tags and send it to the return address provided.

Note: Please wait for our return instructions before sending your item. Products sent without return authorization or to an incorrect address may not qualify for a refund.

3. Return Shipping Costs

Damaged, Defective, or Incorrect Products

Baya Wear will cover the return shipping cost when:

  • You received the wrong product
  • You received the wrong size or color
  • The product arrived damaged
  • The product has a manufacturing defect, such as loose seams, missing buttons or snaps, or print defects

Please contact us first and provide photos where applicable. We will provide a prepaid return label or otherwise arrange the return shipping cost. You may choose between a replacement or full refund, subject to the circumstances of the return.

Change-of-Mind Returns

Customers are responsible for return shipping costs when:

  • You ordered the wrong size or color
  • The item does not fit as expected
  • You changed your mind
  • You simply no longer want the product

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed. We cannot issue a refund for a return package that is lost before reaching the applicable return destination.

4. Restocking Fee

We do not charge a restocking fee for eligible returns.

5. Items That Cannot Be Returned

Unless an item arrives damaged, defective, or incorrect, we cannot accept returns for:

  • Products clearly marked “Final Sale” on the product page
  • Gift cards
  • Items returned after the 30-day return period
  • Items that have been worn, washed, altered, or otherwise used

Any product-specific return restriction will be clearly stated on the applicable product page before purchase. Nothing in this policy limits any rights you may have under applicable consumer protection laws.

6. Refunds

Once your return is received, we will inspect it to make sure it meets the return conditions described above. If approved, your refund will be issued to the original payment method. You can expect us to process an approved refund within 10 days of receiving your return. After we issue your refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

Original Shipping Charges

Original shipping charges will be refunded when the return is caused by:

  • An incorrect item sent by Baya Wear
  • A damaged product
  • A defective product
  • Another fulfillment error on our part

For change-of-mind or other customer-preference returns, the refund will cover the eligible product price, while original shipping charges are not refundable. If a returned product does not meet our return conditions, we will contact you before taking further action.

7. Exchanges

If you need a different size or color, please email help@bayawear.com within 30 days of delivery. Exchanges are subject to product availability. If the requested replacement is unavailable, we will work with you on the available return or refund options.

8. Order Cancellations

If you need to cancel an order, email help@bayawear.com within 12 hours of placing your order. Please include:

  • Your order number
  • “Cancellation Request” in the subject line

We will make reasonable efforts to cancel your order before processing begins. However:

  • Cancellation cannot be guaranteed once an order has entered processing.
  • An order that has already shipped cannot be cancelled.
  • Once delivered, an eligible product may still be returned according to this Return & Refund Policy.

9. Contact Information

If you have questions about a return, refund, exchange, or cancellation, please contact us:

Website Name: Baya Wear 
Legal Company Name: Try New Do You LLC
EIN: 42-2619884
Address: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States
Email: help@bayawear.com
Phone: +1 (616) 805-6276
Contact Form: click here

Support hours: Mon-Fri, 9:00AM-5:00PM
Sat–Sun: Closed
Timezone: (GMT-07:00) Mountain Standard Time (Denver)
We aim to respond within 1 business day.