Refund policy

This Refunds and Returns Policy applies to all purchases made through the Baya Wear website .

Contact Information

For questions about returns and refunds, please contact our customer service via :

Return Window

Customers in United States have the right to cancel their purchase and return the product within 30 days of the delivery date without providing any reason .

Return Instructions

  1. Notify Us : To initiate a return, email our customer service at support@bayawear.com with your order number and the reason for your return .
  2. Authorization : After reviewing your request, we will send detailed instructions and, if applicable, a prepaid return shipping label .

Packaging and Shipping

  1. Place the item in its original packaging, ensuring all tags and labels are intact .
  2. Include the return authorization form and any supporting documentation .
  3. Use the prepaid shipping label (if provided) or arrange shipping as per the provided instructions .

Return Costs

  • For Defective Products : Returns are free of charge when the item is damaged, defective, or incorrect .
  • For Change of Mind : Customers are responsible for return shipping costs if the return is due to personal reasons such as incorrect size or purchase remorse .

Specific Conditions for Returns

  • Change of Mind : Items must be returned unused, undamaged, and in their original packaging within 30 days of delivery .
  • Defective Goods : If the product is defective, contact us immediately. Baya Wear will cover return shipping costs and provide a replacement or refund .
  • Damaged Goods : Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary .
  • Incorrect Items : If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product .
  • Non-Delivery : If your order hasn't arrived, contact us to initiate a courier investigation. If unresolved, we'll issue a refund or replacement .
  • Order Cancellation : Orders can be cancelled before shipment. If shipped, the return process applies .

Refund Timelines and Processing

  1. Return Window : Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval .
  2. Inspection : Once we receive your return, we will inspect it and notify you of the outcome within 7 business days .
  3. Refund Processing : Approved refunds will be processed to your original payment method within 7 business days after inspection .

Exceptions to the Return Policy

The following items cannot be returned :

  • Custom or personalized products
  • Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Return Address

Send all approved returns to: 30 N Gould St, Sheridan, WY 82801, United States

Shipping Methods and Fees

  • Carrier : DHL with tracking
  • Restocking Fees : None

Legal Rights

This policy does not affect your statutory rights under applicable laws .

Questions ?

Visit our FAQ page or contact us at support@bayawear.com