Customer Help (FAQ)

Orders and Shipping

How long does it take for me to receive my order?

Most orders are processed within 1–2 business days. Estimated transit time is 9–14 business days, for an estimated total delivery time of 10–16 business days.

How do I create an account?

Click on the 'My Account' icon at the top right corner of our website and follow the
registration prompts.

How do I change my shipping address?

How do I track the status of my order?

Once your order is shipped, you'll receive a tracking number via email. You can also track
your order by clicking on the 'Track Order' menu option.

Will you keep my credit card information on file?

We prioritize your security and do not store credit card information without your
consent. You may choose to save your payment details for future purchases during
checkout.

Do you ship internationally?

Currently, we ship within United States. We are working on expanding our
shipping destinations in the future.

Will my items come in one package?

Depending on product availability and warehouse locations, items in your order may
arrive in separate packages.

Do you charge sales tax?

All Taxes Paid.

Returns and Exchanges

What is your returns policy?
We offer a 30 day return policy for unused and unopened items. For detailed
information, please refer to our Refund & Returns Policy.

I received the wrong item.

We apologize for the inconvenience. Please contact our support team at help@bayawear.com with your order details, and we'll assist you promptly.

My order arrived damaged.

We're sorry to hear that. Please reach out to us at help@bayawear.com with photos
of the damaged item, and we'll work to resolve the issue.

How do I receive customer support?

You can contact us via email at help@bayawear.com or call us at +1 (616) 805-6276. Our
support hours are 9am - 5pm CST.

What do I do if I entered an incorrect shipping address?

If your order hasn't been processed yet, please contact us immediately to update your
shipping information.

Can I change or cancel an order after I've submitted it?

We process orders quickly. but if you contact us promptly after placing your order, we
may be able to accommodate changes or cancellations.

Can I pre-order an item that is sold out?

Currently, we do not offer pre-orders for out-of-stock items.

Contact Us

For further assistance, feel free to reach out to our customer support team at
help@bayawear.com.